Returns
How to Return
You must pay shipping and handling if you'd like to return a package and it will only be accepted if it's sent back in good condition. We ask that before you return your item, you email us an inquiry and picture of the item in its current condition. Our items are extremely valuable and fragile. If in good condition, you will then receive a full refund, if returned within 10 days from its delivery date.
Damaged or Incorrect Items
If the items we sent you are incorrect we will pay for shipping and you have the option of receiving a full refund or getting the proper order.
Exchanges
Exchanges of lesser or equal value are allowed if you are not satisfied with your ordered
Shipping
Domestic Shipping
Shipping charges for all products shipped within India are set in correlation with weight of the product your ordering. You will be sent tracking info through your email and your package will be be handled by DTDC.
International Shipping
All products shipped outside of India have set international charges in correclation with the weight of the product you are buying. You will be sent tracking info through your email and your packaged will be be handled by DTDC.
Processing and Delivery
Your order will take 2-3 days to process. Once your package is shipped it usually takes 2-3 days to arrive domestically, and 7-10 internationally, depending on the country.
FAQ
Please know:
We treat each of our clients individually. Please do not hesistate to email us at inquiry@kathwariofkashmir.com, for any questions and unique requests.We will do our best to meet your individual needs.
How do you communicate and find the artisans in Kashmir?
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Being of Kashmiri decent, it has been easy for Tariq to have met, scoured, and worked to find the right artisans for years. The main language in Kashmir is Kashmiri and Urdu, which Tariq spoke and Meral eventually learned. Growing up Tariq had been helping hands-on with craftsmen and suppliers in his own grandfather's factory in Kashmir. He loved the craft and discipline for it. Being that he was raised around artisans, the older he got and and aspiring to build his own business, he networked through the people he was raised around to find the right artisans for him and his brand. Meral continues to work with the same artisans, while finding others that fit her collections needs.
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How do the artisans develop their skills?
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Kashmiri handicraft is a generational skill that has been passed down through generations. Like Tariq learned the in's and out's of a handicraft business from his grandfather, other artisans have learned their craft from their ancestors.
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How do you work?
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Kathwari of Kashmir has three locations: Kashmir, New Delhi, and New York. Kashmir is the main store located on Polo View in Srinagar, where people can shop and see our collections in store. We have managers and supervisors at every location ready to help and assist you. New Delhi provides a base for those to see many our expensive silk and wool carpets before hand to view its quality and hear its story.
To visit our private collection in New York, please email us at inquiry@kathwariofkashmir.com.
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Do you provide products on Wholesale?
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We have partnered and sold our products to many department stores and small businesses around the world.
To learn more about our wholesale policy, email us at inquiry@kathwariofkashmir.com.
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Who do you partner with?
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We have partnered with stores like Jaypore and FabIndia to promote our story and collections. We've had exhibitions are markets, museums, and pop-up shops throughout the globe. Kathwari of Kashmir would be delighted to hear from you if you'd like to reach out regarding shows, partnerships, or exhibitions.
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